How to Complain

 

Steps to follow

  • Contact RCS on (021 -597 4000 or 0861 SAY RCS / 0861 729 727
  • Send an email to complaints@rcs.co.za

Still not happy - Contact below

 

Long Term Insurance Ombudsman

 

Address
Postal Address:
Private Bag X45
Claremont,7735

 

Email Address
info@ombud.co.za

 

Website
www.ombud.co.za

 

Telephone number
021-657 5000 or 0860 103 236

 

 

Short Term Insurance Ombudsman

 

Address
Postal Address:
PO Box 32334
Braamfontein, 2017

 

Email Address
info@osti.co.za

 

Website
www.osti.co.za

 

Telephone number
011-729 8900 or 0860 726 890

 

 

FAIS Ombud

 

Address
Postal Address:
PO BOX 74571
Lynwood Ridge, 0040

 

Email Address
info@faisombud.co.za

 

Website
www.faisombud.co.za

 

Telephone number
012-762 5000 or 012-470-9080

Please Note:

 

We are currently experiencing technical problems with our Self Service authentication. Self Service customers will not be able to log into their accounts. As an alternative, please make use of our mobile application. We are looking into the issue and apologise for the inconvenience.