Customer Protection Insurance
Customer Protection Insurance
Death Cover
Covers your full outstanding account balance
Loss of Income
Covers up to 12 months’ account instalments
Temporary Disability
Covers up to 12 months’ account instalments
Permanent Disability
Covers your full outstanding account balance
Store Cards & Credit Cards
Cover underwritten by Guardrisk Life Limited, an authorized financial services provider (FSP76) and a licensed life insurer.
RCS Loans
Cover underwritten by Guardrisk Life Limited, an authorized financial services provider (FSP76) and a licensed life insurer, and 1Life Insurance Limited, an authorized financial services provider (FSP24769) and a licensed life insurer.
How To Claim
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Loss of Income Claim
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Natural Death Claim
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Unnatural Death Claim
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Permanent Disability Claim
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Temporary Disability Claim
Loss of Income Claim
Natural Death Claim
Unnatural Death Claim
Permanent Disability Claim
Temporary Disability Claim
Loss of Income Claim
You will need the following documents to claim:
- Claim Form
- Certified Loss of Income Letter on company letterhead
- UI 19 Form from your Employer
- Bank statements not older than three months
Send these documents to: claims@rcsgroup.co.za
Natural Death Claim
You will need the following documents to claim:
- Completed and signed Claim Form
- Certified ID of deceased person
- Certified Death Certificate
- Notice of Death report (DHA1663)
- Certified ID of claimant
- Executor Letter
Send these documents to: claims@rcsgroup.co.za
Unnatural Death Claim
You will need for following documents to claim:
- Completed and signed Claim Form
- Certified ID of deceased person
- Certified Death Certificate
- Notice of Death report (DHA1663)
- Certified ID of claimant
Send these documents to: claims@rcsgroup.co.za
Permanent Disability Claim
You will need for following documents to claim:
- Completed and signed Claim Form
- Certified ID of account holder
- Boarding letter if employed
- Doctors letter confirming disability if self employed
- UI19 if employed
Send these documents to: claims@rcsgroup.co.za
Temporary Disability Claim
You will need the following documents to claim:
- Completed and signed Claim Form
- Certified ID of account holder
- Boarding letter if employed
- Doctors letter confirming disability if self employed
- UI19 if employed
Send these documents to: claims@rcsgroup.co.za
Want To Know More?
Insurance - What is Customer Protection Insurance?
Customer Protection Insurance (CPI) is insurance that will provide the following cover:
- Death & Permanent Disability – covers the outstanding balance of your account;
- Loss of Income & Temporary Disability – covers up to 12 months’ instalments
Cover is underwritten by Guardrisk Life Limited, an authorised financial services provider (FSP76) and a licensed life insurer and by 1Life Insurance Limited, an authorised financial services provider (FSP24769) and a licensed life insurer
Please see our Terms and Conditions for more information.
How do I apply for Customer Protection Insurance?
For your protection Customer Protection Insurance is offered where you have an approved store card and/or loan with RCS. You have the right to waive the Customer Protection Insurance offered by us and to substitute it with a policy of your own choice, which covers the same benefits and which policy must then be ceded to RCS with written directions as stated in the National Credit Act. Customer Protection Insurance is optional on all credit cards. For more information contact the insurance team on 0861 729 727, or policies@rcsgroup.co.za
Cover is underwritten by Guardrisk Life Limited, an authorised financial services provider (FSP76) and a licensed life insurer.
Cover is underwritten by 1Life Insurance Limited, an authorized financial services provider (FSP24769) and a licensed life insurer.
If you have further queries, please contact RCS Insurance on 021 597 4000/0861 729 727 or email policies@rcsgroup.co.za.
How do I submit a claim?
Visit our How to Claim section, and follow the easy steps.
Have a question?
Send an email to
policies@rcsgroup.co.za
Contact RCS on
0861 729 727 or 021 597 4000
Other Insurance Products
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Funeral Plan
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Personal Accident Plan
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Comprehensive Protection Plan
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Critical Illness Plan
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Income Protection Plan