Customer Protection Insurance

Customer Protection Insurance

Store Cards & Credit Cards

Administered by RCS Cards (Pty) Limited (FSP44481) and underwritten by Guardrisk Life Limited (FSP76) a licensed life insurer – both authorized financial services providers

RCS Loans

Administered by RCS Cards (Pty) Limited (FSP44481) and underwritten by Guardrisk Life Limited (FSP76) a licensed life insurer

How To Claim

Loss of Income Claim

You will need the following documents to claim:

  • Claim Form
  • Certified Loss of Income Letter on company letterhead
  • UI 19 Form from your Employer
  • Bank statements not older than three months

Send these documents to: claims@rcsgroup.co.za

View Claims Management Framework and Escalation Process HERE

Natural Death Claim

You will need the following documents to claim:

  • Completed and signed Claim Form
  • Certified ID of deceased person
  • Certified Death Certificate
  • Notice of Death report (DHA1663)
  • Certified ID of claimant
  • Executor Letter

Send these documents to: claims@rcsgroup.co.za

View Claims Management Framework and Escalation Process HERE

Unnatural Death Claim

You will need for following documents to claim:

  • Completed and signed Claim Form
  • Certified ID of deceased person
  • Certified Death Certificate
  • Notice of Death report (DHA1663)
  • Certified ID of claimant

Send these documents to: claims@rcsgroup.co.za

View Claims Management Framework and Escalation Process HERE

Permanent Disability Claim

You will need for following documents to claim:

  • Completed and signed Claim Form
  • Certified ID of account holder
  • Boarding letter if employed
  • Doctors letter confirming disability if self employed
  • UI19 if employed

Send these documents to: claims@rcsgroup.co.za

View Claims Management Framework and Escalation Process HERE

Temporary Disability Claim

You will need the following documents to claim:

  • Completed and signed Claim Form
  • Certified ID of account holder
  • Boarding letter if employed
  • Doctors letter confirming disability if self employed
  • UI19 if employed

Send these documents to: claims@rcsgroup.co.za

View Claims Management Framework and Escalation Process HERE

Want To Know More?

Insurance - What is Customer Protection Insurance?

For your protection we offer Customer Protection Insurance to take care of the debt obligation on your Store Card.

Benefits:

  • Death – covers your outstanding store card account balance
  • Permanent Disability - covers your outstanding store card account balance
  • Loss of Income – covers up to 12 months’ store card account instalments
  • Temporary Disability - covers up to 12 months’ store card account instalments

 

DISCLAIMER

Customer Protection Insurance is underwritten by Guardrisk Life Limited, an authorized financial services provider (FSP76) and a licensed life insurer, and administered by RCS Cards (Pty) Limited, an authorized financial services provider (FSP44481).

Please see our Terms and Conditions for more information

How do I apply for Customer Protection Insurance?

For your protection Customer Protection Insurance is offered where you have an approved store card and/or loan with RCS. You have the right to waive the Customer Protection Insurance offered by us and to substitute it with a policy of your own choice, which covers the same benefits and which policy must then be ceded to RCS with written directions as stated in the National Credit Act. Customer Protection Insurance is optional on all credit cards. For more information contact the insurance team on 0861 729 727, or policies@rcsgroup.co.za 

 

DISCLAIMER
Customer Protection Insurance is underwritten by Guardrisk Life Limited, an authorized financial services provider (FSP76) and a licensed life insurer, and administered by RCS Cards (Pty) Limited, an authorized financial services provider (FSP44481).

 

If you have further queries, please contact RCS Insurance on 021 597 4000/0861 729 727 or email policies@rcsgroup.co.za.

How do I submit a claim?

Visit our How to Claim section, and follow the easy steps.

Have a question?

Email Cta

Send an email to

policies@rcsgroup.co.za

Contact Cta

Contact RCS on

0861 729 727 or 021 597 4000

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