Customer Protection Insurance

Customer Protection Insurance

Store Cards & Credit Cards

Cover underwritten by Guardrisk Life Limited, an authorized financial services provider (FSP76) and a licensed life insurer.

RCS Loans

Cover underwritten by Guardrisk Life Limited, an authorized financial services provider (FSP76) and a licensed life insurer, and 1Life Insurance Limited, an authorized financial services provider (FSP24769) and a licensed life insurer.

How To Claim

Loss of Income Claim

You will need the following documents to claim:

  • Claim Form
  • Certified Loss of Income Letter on company letterhead
  • UI 19 Form from your Employer
  • Bank statements not older than three months

Send these documents to: claims@rcsgroup.co.za

Natural Death Claim

You will need the following documents to claim:

  • Completed and signed Claim Form
  • Certified ID of deceased person
  • Certified Death Certificate
  • Notice of Death report (DHA1663)
  • Certified ID of claimant
  • Executor Letter

Send these documents to: claims@rcsgroup.co.za

Unnatural Death Claim

You will need for following documents to claim:

  • Completed and signed Claim Form
  • Certified ID of deceased person
  • Certified Death Certificate
  • Notice of Death report (DHA1663)
  • Certified ID of claimant

Send these documents to: claims@rcsgroup.co.za

Permanent Disability Claim

You will need for following documents to claim:

  • Completed and signed Claim Form
  • Certified ID of account holder
  • Boarding letter if employed
  • Doctors letter confirming disability if self employed
  • UI19 if employed

Send these documents to: claims@rcsgroup.co.za

Temporary Disability Claim

You will need the following documents to claim:

  • Completed and signed Claim Form
  • Certified ID of account holder
  • Boarding letter if employed
  • Doctors letter confirming disability if self employed
  • UI19 if employed

Send these documents to: claims@rcsgroup.co.za

Want To Know More?

Insurance - What is Customer Protection Insurance?

Customer Protection Insurance (CPI) is insurance that will provide the following cover:

  • Death & Permanent Disability – covers the outstanding balance of your account;
  • Loss of Income & Temporary Disability – covers up to 12 months’ instalments

Cover is underwritten by Guardrisk Life Limited, an authorised financial services provider (FSP76) and a licensed life insurer and by 1Life Insurance Limited, an authorised financial services provider (FSP24769) and a licensed life insurer

Please see our Terms and Conditions for more information.

How do I apply for Customer Protection Insurance?

For your protection Customer Protection Insurance is offered where you have an approved store card and/or loan with RCS. You have the right to waive the Customer Protection Insurance offered by us and to substitute it with a policy of your own choice, which covers the same benefits and which policy must then be ceded to RCS with written directions as stated in the National Credit Act. Customer Protection Insurance is optional on all credit cards. For more information contact the insurance team on 0861 729 727, or policies@rcsgroup.co.za 

Cover is underwritten by Guardrisk Life Limited, an authorised financial services provider (FSP76) and a licensed life insurer.

Cover is underwritten by 1Life Insurance Limited, an authorized financial services provider (FSP24769) and a licensed life insurer.

If you have further queries, please contact RCS Insurance on 021 597 4000/0861 729 727 or email policies@rcsgroup.co.za.

How do I submit a claim?

Visit our How to Claim section, and follow the easy steps.

Have a question?

Email Cta

Send an email to

policies@rcsgroup.co.za

Contact Cta

Contact RCS on

0861 729 727 or 021 597 4000

Other Insurance Products