How to Claim

Customer Protection Insurance

Steps to follow

Complete the relevant claim form for each type of claim

Attach the required documents (as detailed below)

Send the relevant documents to RCS, either by email or via fax (021 597 4725). Once we have received your claim documents, it will take 2 -3 weeks for us to assess your claim and provide a response.

Loss of Income Claim

Claim Form

Certified Loss of Income Letter on company letterhead

UI 19 Form

Affidavit

Death Claim

Natural Death:

Claim Form

Certified Death Certificate & B1 1663 Form

Unnatural Death:

Claim Form

Certified Death Certificate

Permanent Disability Claim

Claim Form

Certified Boarding Letter

Temporary Disability Claim

Claim Form

Doctors Sick Note (including number of days booked off)