Cards FAQ

Frequently Asked Questions

RCS is a registered consumer finance and financial services provider that offers financial services to suit your lifestyle needs – including cards, loans and insurance.

You can apply for an RCS Store Card at selected retailers nationwide or via the online application form.

To apply for an RCS Store Card you must:


be 18 years or older
have a valid South African ID or driver’s licence
be employed and earn R1000 or more per month
You will be required to provide proof of income documentation

Based on your individual circumstances, you may be granted credit ranging from R1,000 to R40,000.

As a registered credit and authorised financial services provider, RCS is governed by the National Credit Act in assessing whether we can provide you with credit. We will conduct an assessment which uses your credit score (this provides us with your credit history and tells us how well you have been managing all your credit in the past), as well as your income and expenses. Based on this information, we will determine whether we can grant you credit at this time.

Your RCS Store Card gives you access to South Africa’s largest independent shopping network. Our network includes over 26 000 stores – and that means you can shop for the brands you love. Just look out for the RCS logo to see where the RCS Store Card is accepted. Click here for more information about our shopping network.

Based on your individual assessment, you will be charged a monthly service fee for the management of your account and interest, in accordance with National Credit Act (NCA) regulations. Please note that you will also be charged a once-off initiation fee. After that, you will be charged your monthly service, insurance premium, and interest if you have a balance outstanding.

You’ll receive a monthly statement showing your balance and amount due. You can pay at selected stores, by debit order, via EFT or online via our Self Service portal. Follow these easy steps to set up RCS as a beneficiary for easy EFT payment.
If you would like to pay by debit order, simply complete the debit order section of the application form or call us on 0861 SAY RCS (0861 729 727).

Give us a call on 0861 SAY RCS (0861 729 727), and we will try to assist you in finding a solution that meets your needs.

You can get your Card balance or Installment information via the following options:

  • Contact our dedicated call centre line on 0861 727 896 and follow the prompts
  • Register on the free RCS App and get your balance anywhere, anytime
  • Logging onto our Self Service portal and selecting “Available Credit”
  • Dial *120*727*card number*# (use your 19-digit card number) on your mobile phone, at a cost of 20c per enquiry.
  • Checking your monthly statement

 

RCS Self Service allows you to manage your account in your own time and at your convenience. There’s no need to call or queue – your account information is right at your fingertips.


You can access our Self Service portal here or by downloading the RCS Store Card App in the Google Playstore or Apple App Store.

If you require further information, please view our App How-to-Guide or Web Self Service How-to-Guide.

If you require further assistance with the App or Web Self Service, email us to socialmedia@rcsgroup.co.za or chat to us https://rcs.co.za/chat


Self Service features include:

 

  • Pay your account online
  • Buy prepaid airtime and data
  • Cash Advance (Available to qualifying users)
  • Check available credit
  • Download statements online
  • Choose to receive statements via email
  • View your favourite retailers' latest deals and promotions
  • Change email address details

Report your lost card to us immediately, by simply calling 0861 SAY RCS (0861 729 727). Please have your card number and ID number ready.


For your protection, we will block your card until you’ve visited one of our selected RCS partner stores to collect a new one. A nominal fee will be charged for the replacement.


Remember that we can only protect you from fraud once you have let us know that your card is missing. You’ll be responsible for any expenses that are incurred until you have contacted us to cancel your card.


Our operating hours are 8am to 7pm (Monday to Friday), 8am to 6pm (Saturday) and 9am to 5pm (Sunday).

To dispute a transaction on your RCS account, let us know immediately by calling us on 0861 775 522. Please have your card number and ID number handy.


For your protection, your card will be blocked until you’ve visited one of our selected partner stores to collect a new one.


You’ll then need to complete a Dispute Form, and send it to us along with the following documents:


Dispute Form, completed, signed and commissioned by a Commissioner of Oaths (this can be done at your nearest Police Station, Post Office or Bank)
3 sample signatures
Copy of your ID document
If the card is still in your possession, a copy of the front and back of your card


Please send those documents to us via email or fax on +27 21 597 4548.


Our operating hours are 8am to 10pm (Monday to Friday), 8am to 9pm (Saturday) and 9am to 7pm (Sunday).

Customer Protection Insurance (CPI) is insurance cover that will cover your outstanding balance (or a portion of the outstanding balance) in the event of death, permanent disability, temporary disability or loss of income. Please see our Terms and Conditions for more information.

You can request for a cash advance through the following channels:

  • RCS Self-Service portal on our website
  • our free RCS App
  • Contact us on 0861 729 727
  • Once you have completed the necessary form, you will receive a notification of your request.
  • If successful, the funds will be in your bank account within the next 48 hours.
  • Credit limit increase requests are processed via the Contact Centre. Call us on our dedicated customer service line on 0861 729 727.
  • Remember to have your most recent 3 months’ bank statements or payslips ready.
  • Statements are automatically emailed once a month to the email address we have on file of you. Should this be undelivered it will default delivery to sms. If you need to change your email address please contact our dedicated customer services line on 0861 729 727.
  • You can also download your RCS Store Card statement via our free RCS App. Register today.

 

First, ensure you have enough credit on your Store Card. You can obtain this through:

- Dial *120*727*card number*# (use your 19-digit card number) on your mobile phone, at a cost of 20c per enquiry.

- If your card is still declining, ask the store assistant to contact our customer services centre as they can assist should there be a more technical issue.

 

There are easy ways to pay. Choose an option that suits your lifestyle.

 

OPTION 1: DOWNLOAD THE FREE RCS MOBILE APP

Download the data-lite RCS mobile app for iOS and Android for free. View your latest statements, pay your account, check your balance, view deals, update your personal details and purchase airtime and data. It’s that easy!

 

OPTION 2: ONLINE SELF SERVICE

Visit www.rcs.co.za and click on “My Account” to register for Self Service today. Our Self Service portal allows you to pay your account, check your available credit, download your latest statement and update your email address.

 

 You can settle your account with an Electronic Funds Transfer (EFT) via your bank’s online portal using these details:

 

 Bank Beneficiary: RCS Card

 

Bank: Standard Bank

 

Account Number: 061 234 745

 

NOTE: Make sure you use your 19-digit RCS Account Number as your payment reference.

 

OPTION 4: DEBIT ORDER

Call us and set up a debit order today: 0861 729 727. Don’t forget, you can also dial *120*727*card number# to request information on your RCS account including your available credit, balance owing, and installment due. Cost is 20c…

 

OPTION 5:

You can use your EASY PAY Number that is currently on your statement to pay anywhere where you see the EASYPAY sign. Stores include: Pick n Pay, Checkers, Shoprite

 

OPTION 6: PAY IN-STORE

You can also visit your nearest Game or Makro store to make a payment.

Your Easy Pay number can be viewed on your statement. Alternatively, you can contact our dedicated customer service line: 0861 729 727

 

We would hate to lose you as a customer. If we can assist with anything related to your account, please call us on 0861 729 727 so that our dedicated customer service consultant can assist you.

 

If you still want to close your account take the following easy steps and we will make it as easy as possible for you:

 

  1. First, ensure that your account is settled. RCS account customers may request closure once the account has been settled. You can settle your account via the following options:
  2. Call us on 0861 729 727 and follow the automated prompts.
  3. Remember, your settlement amount is valid for 5 days, so please ensure that your account is settled within this timeframe.

 

Your account will remain on a zero balance up until you use the card again. It will stay on our system in a dormant status for 18months, thereafter it will auto-close and purge.

 

Should you decide to rather close your account, you can contact us on 0861 729 727 within 5 days after receiving the settlement letter in order to close.